Job Information

Business Analyst

London | Permanent / Full Time | Project Mgmt. & Delivery

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The role requires a Business Analyst with outstanding business analysis capabilities, experience and a hands-on, positive, can-do attitude.
  • Immediate start
  • A genuine passion for technology is a "must have"
  • Global clients - OTT/Video on Demand  

Who we are
Massive is a fast-growing global entertainment technology business. Our mission is to simplify user experiences and make the journey of discovering content as enjoyable as possible. During our twenty-two-year history we've won – and continue to collect – loads of major awards for our software products and design innovations. Recognition is a wonderful thing, but being consistently trusted by the world's biggest broadcast, telecom and airline customers is even more important and unquestionably sets us apart.
Working at Massive means you’ll join a close-knit community of friendly, talented people who are excited about technology and committed to creativity. We empower our people to do their very best, priding ourselves on our fun, informal culture, huge social calendar and strong support for work-life balance. Just as technology continues to evolve and change at a rapid rate, so do we. We are differentiated by our ability to embrace change, run with new ideas, and continuously strive for better.
Check us out here:
Role Summary
The role requires a Business Analyst with outstanding business analysis capabilities, experience and a hands-on, positive, can-do attitude. Your focus must be on owning the requirements and being able to articulate these to cross-functional teams. You must become a Subject Matter Expert and be the central hub of communication between all project team members.
The role needs you to be customer facing, therefore a professional approach to your tasks and activities is a must. We are looking for talented individuals who can contribute to their assigned project and also contribute to the growth of the BA team. 
We are a supportive and inclusive organisation with a wealth of experience; we are looking for someone who can utilise their core BA skills and experience and also develop new and existing skills. We will of course, support you in your career progression.
What to expect
  • You could make significant change and impact within your role, making a substantial difference to the success of our company and your project and BA team, which can be very rewarding for the right person.
  • You’ll work to deadlines and juggle multiple tasks, which gives lots of variety
  • The role is largely office-based but travel is expected as we are a global organisation and we have world-wide clients.
  • Work with some of the top names in media and broadcasting
  • Become passionate about technology and digital video on demand market and applications
Core Skills
The successful candidate must be able to demonstrate the Core Skills required for a BA at Massive.
  • Effective Communication – Be clear and concise in your day to day communication, be able to express yourself within a multi-national team, ask good solid questions, listen to the answers (really listen). The ability to be a strong communicator in a virtual setting (via conference calls or web meetings) is equally important.
  • Problem Solving - BAs facilitate a shared understanding of the problem and business need, and ensure they understand the scope of the project. As a BA, you will facilitate the technical teams regarding the what is in and out of scope.
  • Critical Thinking - While discovering the problem / business need to be solved, you must listen to stakeholder needs but also critically consider those needs and ask probing questions until the real need is surfaced, understood and documented.
  • Active Listener - You must be able to demonstrate that you are concentrating on what is being said rather than just passively ‘hearing’ the message of the speaker, you must be able to focus fully on the speaker(s) and also actively show verbal and non-verbal signs of listening.
Role Responsibilities:
  • Undertake the formal requirements analysis of functional and non-functional requirements, translating them into the appropriate product documentation, including user stories and UML
  • Facilitate the elicitation requirements using a number of techniques such as online and face to face meetings and workshops
  • Outline the parameters of the project, and determine potential solutions
  • Ability to communicate (verbal and written) at all levels, with external and internal stakeholders
  • Proficient in writing user stories, scenarios, acceptance criteria, UML and concept design
  • Take responsibility and accountability for the quality, accuracy, completeness and usability of project documentation and any project artefacts
  • Work with Product Owners, UX&D, QA and Technical teams to validate captured requirements
  • Take a highly consultative approach in managing the customer and provide clear recommendations for solution strategies and options
  • Support team members throughout the product life-cycle, including pro-active raising of issues, dependencies and risks to either the Senior Business Analyst and/or Project Manager
  • Work in a highly collaborative and multi-disciplinary Agile/Scrum framework
Competencies and Skills
  • Must be eligible to work in the UK
  • Minimum of 2-3 years’ experience as a mid-level Business Analyst
  • Extensive experience with preparing and conducting workshops online and face to face  
  • Ability to work in a fast-paced environment and confidently handle deadlines, priorities and constraints
  • Work in the Agile sprint format using JIRA for Epics, features and stories and have experience of waterfall methodology
  • Experience handling multiple Agile projects in parallel (where applicable)
  • Experience in coordinating agile milestones which include user story definition, grooming, commitment and delivery
  • Software development level experience with debugging/result analysis skills
  • Ability to use the same toolkit as business partners
  • Must be proactive and show due diligence
  • Effective communication skills. As an effective communicator, you must to able to facilitate workshops, internal and external meetings, ask the right questions, and actively listen and take in new information.
  • Worked within a technical analysis of large scale projects with an emphasis on back and front-end systems and third-party integration
  • Ability to work in a fast-paced environment and confidently handle deadlines, priorities and constraints
  • Must be adaptable and flexible in their approach to both project and non-project work
  • Outstanding customer-facing skills. Proven experience in working on client site are highly desirable
  • Excellent customer-facing skills. Proven experience in working on client site are highly desirable
  • Hands-on experience with Jira and Confluence
  • Background or experience in broadcast and media is a plus, though other areas will also be considered
  • Background or experience of working in an agency is desirable, though other areas will also be considered.
  • Hands-on experience with Jira and Confluence
 Some of our company perks
  • 25 days of annual leave per year
  • Unlimited coffee/tea and daily office snacks and fruit
  • Friday drinks and end of month celebrations
  • Casual dress code
For information about how we use your data for recruitment purposes please see our detailed policy here:
Regular attendance on-site at Massive London office.
Recruiters – Please, do not contact us. We have this role handled.
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