Privacy Policy

Website Privacy Notice


Last updated: 25 May 2018

Massive (“we” or “us“) respects your right to privacy.  This “Privacy Notice” explains who we are, how we collect, share and use personal information about you, and how you can exercise your privacy rights.  This Privacy Notice applies to personal information that we collect through our website at https://massive.co/ (“Website”).  This Privacy Notice only applies to personal information that we collect through our Website.

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice.

Quick links

We recommend that you read this Privacy Notice in full to ensure you are fully informed.  However, if you only want to access a particular section of this Privacy Notice, then you can click on the relevant link below to jump to that section.


What does Massive do?

Massive is a software company that provides solutions for video content and advertising across platforms. headquartered in London but with group companies in New York, Sydney and Prague.  Our services enable broadcasters and advertisers to reach maximum viewers across multiple devices.

For more information about Massive, please see the “About” page of our Website at https://massive.co/about/.

Client data

In most cases, Massive will be considered a data processor in connection with its clients’ data, who will, in turn, act primarily as the data controllers of their users’ data.  Massive will not review, share, distribute or reference any personal data except as specifically set forth in a contract between Massive and its client, or as may be required by law.

What personal information does Massive collect and why?

The personal information we may collect about you broadly falls into the following categories:

  • Information that you provide voluntarily

Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details in order to register an account with us, to subscribe to marketing communications from us or our email newsletter, and/or to submit enquiries to us.

  • Information that we collect automatically

When you visit our Website, we may collect certain information automatically from your device.  In some countries, including countries in the European Economic Area (“EEA“), this information is considered personal information under applicable data protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g., country or city-level location) and other technical information.  We may also collect information about how your device has interacted with our Website and email newsletter, including the pages accessed and links clicked, and whether or not emails were opened or forwarded.

Collecting this information enables us to better understand our Website’s visitors, where they come from, and what content on our Website is of interest to them.  We use this information for our internal analytics purposes and to improve the quality and relevance of our visitors’ experience with our Website.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology” below.

  • Information that we obtain from third party sources

From time to time, we may receive personal information about you from third party sources (including trade party publications, or less commonly, industry analysts (such as www.nscreenmedia.com or www.strategyanalytics.com) or exhibition organizers), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

The data we collect from customers may include one or more of the following: first name, last name, job title, email address, company name, phone numbers or industry type. This data is collected from customers who have actively shown, by subscribing to email marketing through our Website, a genuine and sincere need to be updated as and when our new and existing products and services are launched or enhanced. We use this data to send email updates about products and services to which the customer has expressed interest, or to invite these persons to relevant events and trade shows that match their expressed interests. Subscribers can unsubscribe at any time from this list with immediate effect.

Who does Massive share my personal information with?

We may disclose your personal information to the following categories of recipients:

  • to our clients, broadcasters, movie studios, media content owners, etc. We are the data processor for our customers (who are data controllers) and as such we are merely following their instructions on how we process your personal information in connection with their product(s).  Our processing is handled in accordance with the terms in place with our clients;
  • to our group companies who provide support, marketing and sales services;
  • to our third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website);
  • to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
  • to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice;
  • to any other person with your consent to the disclosure.

Legal basis for processing personal information (EEA visitors only)

If you are a visitor from the EEA, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

For all the data where Massive is acting as a processor, our client makes such a determination as the controller of the applicable data.

Where Massive is acting as a controller, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so.  In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

If we collect and use your personal information in reliance on our legitimate interests, this interest will normally be to operate our Website and services, communicating with you as necessary to provide our services, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How to contact us” heading below.

Cookies Notice

Last updated: 25 May 2018

This Cookie Notice explains how Massive Interactive Media Ltd and its affiliated entities (collectively, “Massive”, “we“, “us“, and “ours“) use cookies and similar technologies to recognise you when you visit our websites at https://massive.co/ (“Website“).  It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website.  Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Massive) are called “first party cookies”.  Cookies set by parties other than the Website owner are called “third party cookies”.  Third party cookies enable third party features or functionality to be provided on or through the Website (e.g. like advertising, interactive content and analytics).  The parties that set these third party cookies can recognise your computer both when it visits the Website in question and also when it visits certain other websites.

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites.   Third parties serve cookies through our Websites for advertising, analytics and other purposes.  This is described in more detail below.

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below:

 

 

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to a website.  We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”).  These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or opened an e-mail that we have sent them.  This allows us, for example, to monitor the traffic patterns of users from one page within our Websites to another, to deliver or communicate with cookies, to understand whether you have come to our Websites from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns.  In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Our Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

How can I control cookies?

You have the right to decide whether to accept or reject cookies.  You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie table above.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.   As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising.  If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

How often will you update this Cookie Statement?

We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons.  Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Statement indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at gdpr@massive.co

 

How does Massive keep my personal information secure?

We use appropriate industry standard technical and organisational measures to protect the personal information that we collect and process about you.  The measures used are designed to provide a level of security appropriate to the level of risk of processing your personal information. All traffic transferred between our web servers and a user’s browser is encrypted with the TLS 1.2 protocol and an SHA-256 SSL certificate. All data transferred wirelessly is encrypted with WAP2 AES with 802.1x key management via a RADIUS server. Data at rest is protected by either Filevault or Bitlocker OS encryption.

International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident.  These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

More specifically, our Website servers are located in the United Kingdom, and our group companies and third party service providers and partners operate in the Czech Republic, the United States, Macedonia, Australia, India, Argentina and Singapore. This means that when we collect your personal information we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. These include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection law.

We have implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.

Data retention

We retain personal information we collect from you only where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested, or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your data protection rights

If you are a resident of the EEA, you have the following data protection rights:

  • If you wish to access, correct, update or request deletion of your personal information, you may do so at any time by contacting us using the contact details provided under the “How to contact us” heading below.
  • In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
  • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.  To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading below.
  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. For UK users, this is the Information Commissioner’s Office [https://ico.org.uk/].  Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

External links

Although this Website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this Website.

Massive cannot guarantee or verify the contents of any externally linked website. Therefore, please note that any external links a user clicks on are at their own risk, and this Website and its owners cannot be held liable for any damages or implications caused by visiting any external links.

Social Media

Communication, engagement and action taken through external social media platforms that this Website may engage with from time to time are independent of and separate from the terms and conditions as well as the privacy policies held with each external social media platform respectively.

Users are advised to use social media platforms wisely and communicate and/or engage with any such platforms with due care and caution in regard to their own privacy and personal details. Massive will never ask for personal or sensitive information through social media platforms and encourages its users wishing to discuss sensitive details to contact us through our primary communication channels such as telephone or email.

This Website may use social sharing buttons which help share web content directly from web pages to a social media platform. However, users are advised that employing any such social sharing buttons is at each user’s discretion and each user should be aware that the social media platform may track and save your request to share a web page respectively through your social media platform account. Please review each social media platform’s terms and policies in advance of any engagement.

Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.

How to contact us

If you have any questions or concerns about our use of your personal information, please contact us via email at gdpr@massive.co.

The data controller of your personal information is Massive Interactive Media Ltd.